Households will return to receiving their regular SNAP benefit amount on the 1st, 4th, or 7th day of the month as normal, beginning March 2023. SNAP households can expect to receive a letter by mail regarding the final February 2023 Emergency Allotment issuance. The last issuance of these additional benefits will automatically load to Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) cards on Thursday, February 16. SNAP Emergency Allotments are ending due to the Consolidated Appropriations Act 2023law recently passed by Congress, which ends the Virginia Department of Social Services' authorization to issue benefits through this temporary federal program that was originally put in place in March 2020 in response to the COVID-19 public health emergency. The emergency benefits will allow the household’s current monthly allotment to increase to the maximum allotment for a household of that size. Virginia will issue emergency allotments to households in February. 5:00 p.m.) at (804) 646-7405 or the 24/7 APS Hotline at (888) 832-3858.įor additional information on Richmond City Services please click on the City of Richmond, VA link City of Richmond - Preparation for and response to COVID-19 To make a report, Residents are encouraged to call the Richmond City Hotline (M-F/8:00 a.m. Reporting Adult Abuse and Neglect - Adult Protective Services (APS) staff are available to respond to an investigation regarding allegations of abuse and/or neglect involving the elderly or adults with a disability. To report a suspected child abuse and neglect, Residents are encouraged to call the Richmond Hotline (M-F 8:00am – 4:30pm) at (804) 646-0438 or the DSS 24/7 CPS Hotline at (800) 552-7096. Please take a moment to view the " Reporting Child Abuse and Neglect" infographic. Reporting Child Abuse and Neglect - During COVID19, instances of child abuse and neglect continue to occur in the City of Richmond. Appointments will be scheduled by the Fraud Supervisor for forms that may require signature and notary. Residentsmay continue to call the Fraud Hotline with questions at (804) 646-5707. (Appointments will be scheduled in 20 minute increments, for those eligible, on Monday, Wednesday, Thursday and Friday from 9:00 am – 11:30 am and 1:00 pm -3:00pm.) Clients that are approved for SNAP Benefits, their EBT cards will be mailed and some clients will be notified, if they are eligible, to schedule an appointment to pick up their EBT card. If you have questions about your EBT card, call the 24-hour Virginia EBT Customer Service Help Line at (866) 281-2448. Residents who need to submit benefit case documentation (Required Verifications, Pending Renewals, SNAP Interim Reports and Change Forms only) can email them to Residentsneeding an EBT replacement card are encouraged to call (866) 281-2448. 
Pending applications, renewals or verifications can be faxed to (804) 646-7018 or placed in the drop box at the front of the Marshall Plaza or Southside Community Service Center. Residents who need to apply for benefits should call the Enterprise Call Center at (855) 635-4370 or go online. Residents can submit DSS inquiries and requests regarding services through the RVA311 webpage or call (804) 646-7000.
Households will return to receiving their regular SNAP benefit amount on the 1st, 4th, or 7th day of the month as normal, beginning March 2023.įor more information (Frequently Asked Questions), please open this hyperlink Emergency Allotments (EA) Ending - Virginia Department of Social Services or you may contact the temporary information line at 85, Monday through Friday from 7:00 a.m. The last issuance of these additional benefits will automatically load to Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) cards on Thursday, February 16. SNAP Emergency Allotments are ending due to the Consolidated Appropriations Act 2023law recently passed by Congress, which ends the Virginia Department of Social Services' authorization to issue benefits through this temporary federal program that was originally put in place in March 2020 in response to the COVID-19 public health emergency. Benefit workers will contact Residents directly to conduct interviews by phone.
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